Listers – G08 Customer Care Winner – Why?
Okay so Lister Trade Frames have a good window and make it well. Okay, they deliver on time, have a great range offering trim etc….Okay, they provide a wide range of window, door and conservatory brochures and literature… But why do Listers get recognised year after year as industry leaders?
Delighted to receive the Customer Care Award at G08, the staff at Listers believe the recognition is down to their forward thinking approach and commitment to providing their customers with a full and varied support package.
Always looking ahead and striving to do better Listers go beyond the standard requirements by never limiting their customer care to just the basics. In fact Listers offer an all encompassing service to support their customers in every way possible.
For example: Their excellent level of IT support is a key area in their offering of customer care. Listers provide their trade customers with online accounts for order, statement and quotation viewing, Listers’ IT department also undertakes personalised and customised software writing, plus instant online IT support to rectify any problems they may experience, even if it’s just a dodgy printer. Further to this Listers have recently added a new web based service called ‘Quotalite’, which functions as a free of charge online pricing package for their customers.
The level of marketing support made available by Listers is also recognised as a key area for customer care. Not only do Listers advantage their trade customers with a branded product, they also supply customised marketing tools and literature such as van livery, websites, sign boards, business cards and brochures. In addition, Listers provide completion packs for their trade customers along with 10 year warrantees and even host a free draw for their customers’ customers too.
On top of all this Listers offer full professional HR and Health and Safety support, encompassing all levels of employment needs from contracts and tribunal preparation to Health and Safety policies and risk assessments.
And as if all this wasn’t enough Listers further support their customers by setting the pace in the industry for environmental management and development. Their latest energy efficient initiative is about to be launched during Energy Savings Week marking that from October onwards Listers’ customers will be supplied with B-rated windows sold as standard at no extra cost. Alongside their leading energy rated windows, Listers operate a number of other green schemes including old frame collection and waste reducing systems.
So it really is plain to see how Listers are committed to caring for their customers.
Mark Warren, Managing Director at Listers, believes customer care is about much more than good products and marketing, “We’re all overjoyed to receive the award. To us excellent customer care means supporting and providing for your customers in every way possible. We want our customers to feel supported in all aspects of their business, which is why we offer technical, IT, marketing, HR and Health & Safety support on top of providing a quality product.”
When asked how all of this can be achieved Mark added, “through dedicated and resourceful people committed to customer care.”