Steve Gardiner on Quality, Innovation & the Future of Listers
At Listers, quality isn’t just a box to tick – it’s the foundation of everything we do. In a recent interview with Quality World, our Managing Director, Steve Gardiner, shared his insights on how we prioritise quality, innovation, and customer satisfaction in an ever-evolving market.
Steve highlighted the importance of instilling a culture of quality across the entire organisation, not just in production. By empowering employees to suggest improvements and investing in smarter processes, Listers continues to raise the bar for excellence.
“Quality is not just down to the production areas, it is important across the whole organisation.”
*This article first appeared in the Winter 2024 issue of Quality World magazine and is reproduced with permission of the CQI and IRCA
One key takeaway? Customer feedback fuels our innovation. As we refine our products and processes, we ensure customers see the benefits – stronger performance, better service, and a business they can trust.
The future is about staying ahead of industry changes and embracing digital innovation to maintain our high standards. With every team member playing a role in quality improvement, Listers is not just keeping up – we’re setting new benchmarks.
“Quality of information is as important as product quality, and customers will rely on companies such as ours to support them, not only with good products but ones that conform.”
Want to be part of this journey? Share your ideas, your feedback, and let’s continue building something great together!
#QualityAtListers #CustomerFirst #InnovationInManufacturing #ProudToBeListers
