Listers – Years in the Making!
Success in our industry is built on great products, achievable prices and the ability to develop excellent relationships with customers. A friendly and familiar face goes a long way to ensuring that your customer feels comfortable and confident when dealing with your company.
This is something that Lister Trade Frames, of Stoke on Trent, firmly believe in. And they are quick to recognise the importance of a dedicated workforce as was proven last month when they hosted an impromptu celebration for the latest batch of employees to achieve 10 and 15 years of service.
“Keeping a workforce happy and engaged is just as important to us as customer service because in our opinion the one feeds the other,” said Mark Warren, Managing Director. If our staff is enthused then that impresses the customer which is good for our business.”
With over 100 employees operating from their Stoke on Trent factory, the key to a happy and dedicated workforce is communication. “We value the opinion of every member of our team and regularly ask for feedback and suggestions on how we can improve,” commented Mark.
As 2012 came to a close, 11 members of the Listers team were asked to congregate in the showroom for a surprise presentation. With 4 of the 11 hitting the 15 year service milestone and the rest achieving 10 years, the Listers Director team felt it was only right to recognise their efforts.
The obligatory certificates and bottles of whisky were doled out, but the Directors wanted to go that little bit extra to show how grateful they were to their staff. Ranging from gift vouchers to paid for weekends away, all of the lucky recipients were celebrated in style.
“I’ve been here for ten years now and I can honestly say that it’s an environment where you are encouraged to have an opinion, where you are listened to and most importantly, a place I want to come to every day,” remarked Dave Allen, Commercial Projects Manager. “Just like my fellow recipients, it’s nice to be recognised as a valued member of the team.”
“Everybody at Listers has a part to play in the success of our business,” said Mark, “and some of our team have gained a wealth of experience across the company over many years. This is invaluable for us to consistently drive our culture of constant support and improvement across the business.”
It’s clear that Listers understand the value of a team all pulling in the same direction and are not shy in making a noise about it. In an economy that is struggling and an industry that is slowly pulling itself up by its bootstraps, having the right staff is vital and keeping them with you is even more important.
“We hope to be having more celebrations in the near future and it won’t be long till we start presenting certificates to those with 20 years of service. And that’s what being a team is all about,” finished Mark warren.