Rated 5 STARS by our trade partners  -  View Reviews

Quick Quote Request
Become a Trade Partner WD Trade Login

An open letter to the wider Fenestration Industry

We write this letter as a collective of nineteen independent fenestration companies, spanning all shapes, sizes, and different specialisms within the supply chain. Each of us have our own unique products and clients, but what unites us are the unprecedented and unrelenting challenges we’ve faced since the first day of lockdown back in March 2020.

We would now like to put on record and address several issues regarding the current state of play in our collective supply chain.

The purpose of this letter is to explain and rationalise where we are, and to call for everyone in our industry to show a #unitedfront in order to weather a common storm. The following areas, although not exhaustive, hopefully give an idea of the impact Covid-19 has had on construction and related industries across the UK.

Continued Supply Challenges

Overwhelming demand for construction products since the easing of lockdown restrictions has left many resources in short supply, with much longer than usual lead times.

An industry web forum attended by many of us during the first closure, predicted that post lockdown demand would drift back up to perhaps 70% of normal levels by late September. In reality, most of our industry peers saw demand of 130% within 6 weeks of reopening – initially a huge relief of course, but with that relief came a number of subsequent serious issues.

Basic building materials, such as cement, timber, steel and paints, quickly became and continue to be heavily restricted, along with composite door slabs, uPVC profile, glass and other components.

Manufacturers have quite rightly shrunk back to focus on delivering their core products in volume, and so the huge choices our consumers and retail customers have enjoyed in recent years, are suddenly limited.

These factors have made it much harder for manufacturers, processors and fabricators to manage continuity of supply, often having to deal with last-minute shortages and delays beyond our control.

We fully acknowledge the impact this has had on the ability of our customers to forward plan their own scheduling requirements, and we are constantly working to improve forecasting and communication.

Price Rises

Global shipping costs have risen sharply due to a shortage of empty containers caused by Covid-19. This, coupled with massive demand and competition from Europe, has meant most raw materials and components involved in construction have been subject to overwhelming price rises.

For the time being at least, the days where price could be leveraged with scale of purchasing and volume buying are over, with all levels of the supply chain opting or needing to prioritise margin on a scarce resource over their top line.

This ultimately makes all our products more costly to manufacture and leaves us with no choice but to pass on surcharges and rises to our customers if we want to keep trading. Energy costs are also looming large on the horizon and may prove to be the toughest nut to crack long-term.

Please be assured, only those costs that can’t be fullyabsorbed are passed on, and, in all cases, limited to the lowest extent possible. This must be an approach taken by every level of the supply chain, with the focus moving awayfrom undercutting rivals to focusing on long-term sustainable business planning.

Labour Shortages

Brexit has impacted heavily on recruitment in our industry, especially in our ability to recruit and retain logistics and manufacturing staff. This has been further compounded by the ongoing challenges of Covid-19 isolation requirements, which has seen some of our signatories lose 30% of their workforce overnight.

The historic stability of our industry workforce that allowed for high levels of reliability has been replaced with the need to manage a more transient and volatile landscape.

At the heart of this will be a commitment to investing in our people, their wellbeing and job security, and we will continue to focus on training and development across all sectors.

A Positive Future

So where does this take us?

The complexity of the fenestration supply chain today means there have been, and will continue to be, occasions where all suppliers and fabricators are forced to make unprecedented last-minute changes to their production schedules, commercial terms and delivery dates.

We accept the knock-on effect at consumer level can cause unjust damage to the long-standing reputation of strong, resilient businesses who are fighting tooth and nail for their customers and livelihoods. Consumers, on occasion, are also not receiving the service they have been accustomed to.

Our eyes are wide open to this, and on behalf of the wider supply chain in which we all operate, we would ask for your continued patience and understanding whilst we continue to work round the clock to deliver a product and service that you are happy with.

It is categorical that each of the above issues will self-correct and stabilise, only the timing of when this will happen is unknown.

Collectively, we hope this letter goes some way towards explaining the current challenges we are facing, and please be rest assured that we are all doing our utmost to support
customers against the odds.

If any industry can adapt and emerge from this year stronger than ever, it’s ours.


Thank you for taking the time to read.


Download a PDF of the letter here

Stay up to date

Listers News

Become a
Trade Partner

Setup an account today with the UK's leading Fabricator

Register today

Got a Question
Contact our team

Visit our contact page to call, email or get in touch

Contact us

We are using cookies to give you the best experience on our website.
You can find out more about which cookies we are using or switch them off in settings.