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Feature Windows, Stoke-on-Trent – A Testament to Listers’ Quality and Innovation

Case Study

In the heart of Stoke-on-Trent stands an exemplary beacon of high-quality window and door fabrication: Feature Windows. With almost three decades of experience, the business has transformed countless homes, melding timeless craftsmanship with contemporary design.

The Challenge

As with any industry, staying ahead in the window and door fabrication sector requires continuous adaptation to evolving technologies and market demands. However, one constant in Feature Windows' journey has been its unwavering commitment to quality. This is where Listers comes into play.

The Solution

Terry Ansell, the proud owner of Feature Windows, spoke about his long-standing relationship with Listers, "I am one of the original customers who stayed loyal to them when Roy took over. Since then, I've been constantly impressed with how they've moved forward. They've always kept us in the loop about the changes they’ve made, the new products they've introduced, and always listened to us about what we want them to manufacture."

A testament to Listers' innovation and drive for improvement is the inclusion of cutting-edge products like the lanterns and composite doors from Sheerline and Apeer. Terry enthuses, "For my business, they are the best 2 products in the country."

The Outcome

Terry's association with Listers isn't just a business relationship; it’s a partnership built on mutual trust and respect. One of his customers, Karen Taylor, encapsulates this sentiment: "Can’t recommend highly enough Terry and Sam for their first-class workmanship. Their attention to detail on the finish is amazing. Totally transformed our house."

For Terry, an integral part of ensuring customer satisfaction is guaranteeing the quality of the products he uses, which is why he only trusts Listers. "All the products I buy and fit from Listers are top quality. I ensure my customers know this."

Having been in the industry for over 28 years, Terry's respect for Roy, the figure at the helm of Listers, is palpable. "Roy himself is incredibly approachable. He's always found the time to chat with his customers and genuinely values our feedback. The factory visits, the tours showing the changes and new technology they've adopted to enhance service – it's all invaluable when I discuss the products with my clients."

Future Prospects

Listers' unwavering commitment to quality, innovation, and customer feedback ensures they remain the sole choice for Feature Windows in Staffordshire. Terry says, "Listers are the only manufacturer of this product range in Staffordshire. I will continue to support them in the future."

In the ever-evolving landscape of window and door fabrication, relationships like that between Feature Windows and Listers stand as a testament to the power of loyalty, shared vision, and mutual respect.

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