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Report a Fault or Issue

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    Reporting an Issue


    We understand that on-site issues need quick answers. That’s why we’ve made it simple for installers to report a fault or product problem. Whether it’s a missing part, damaged item, or something not working as expected, you can report it here, and our team will respond quickly.

    Step 1 - Before you log a fault, check the Installation Guides

    Many product queries can be solved without logging a fault. Please visit our Installation & Maintenance Guides first to:

    • Check fitting steps for your product
    • Download manuals and guides
    • Watch installation training videos

    If the problem persists after following the guides, Report the Issue to us via email or the form on this page.

    Please give us as much detail as possible using the form options. The report will be sent directly to our Quality & Support Team.

    Our Support Promise

    Our in-house Quality Team have hands-on product knowledge and understand the pressures of working on-site. We aim to resolve most issues within 24–48 hours.

    Support includes:

    • Technical guidance
    • Product assessments

    We’re here to keep your jobs moving and your customers happy

    Exisiting Partner? Get a quote

    You can send a request for a quick quote below but WD Cloud Ordering online ordering is the fastest and most accurate way to quote.

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    New Customer? Sign up

    It takes under 60 seconds to sign up and become a trade partner. To supply Lister products and for access to online ordering, sign up by clicking the link below.

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