Contact the Support Team
Upload Files: If you need to send photos, please include them in your email or attach them via the form below.
Rated 5 STARS by our trade partners - View Reviews
Upload Files: If you need to send photos, please include them in your email or attach them via the form below.
We understand that on-site issues need quick answers. That’s why we’ve made it simple for installers to report a fault or product problem. Whether it’s a missing part, damaged item, or something not working as expected, you can report it here, and our team will respond quickly.
Many product queries can be solved without logging a fault. Please visit our Installation & Maintenance Guides first to:
If the problem persists after following the guides, Report the Issue to us via email or the form on this page.
Please give us as much detail as possible using the form options. The report will be sent directly to our Quality & Support Team.
Our in-house Quality Team have hands-on product knowledge and understand the pressures of working on-site. We aim to resolve most issues within 24–48 hours.
Support includes:
We’re here to keep your jobs moving and your customers happy